Terms & Conditions
Chantal Cafe Restaurant Limited
Last Updated: 7 July 2026
1. Introduction
Welcome to the website of CHANTAL CAFE RESTAURANT LIMITED ("Chantal Cafe", "we", "our", or "us").
These Terms & Conditions govern your access to and use of our website, including browsing, creating an account, making reservations, placing online orders, purchasing products, subscribing to marketing communications, and using any services made available through our website.
By accessing or using our website, you confirm that you have read, understood and agree to be legally bound by these Terms & Conditions.
If you do not agree, please do not use this website.
2. Company Information
CHANTAL CAFE RESTAURANT LIMITED
Company Number:
11702567
Registered Address:
52E The Broadway
London
England
W5 5JY
Email: info@chantalcafe.uk
Telephone: 020 3441 7320
3. Eligibility
You must be at least 18 years old to place an online order or create an online account.
If you are under 18, orders must be placed by a parent or legal guardian.
4. Website Availability
We aim to keep our website available at all times.
However, we do not guarantee uninterrupted access and may suspend, modify or withdraw the website without prior notice for maintenance, upgrades or operational reasons.
5. Accuracy of Information
We make every effort to ensure all information on our website is accurate.
However, we reserve the right to correct:
• pricing
• descriptions
• photographs
• ingredients
• availability
• promotions
• opening hours
without prior notice.
Images shown are for illustration purposes and may differ slightly from the products served.
6. Online Accounts
Customers may create an account to:
• place online orders
• view previous orders
• save preferences
• manage reservations
• receive promotional offers (where opted in)
You are responsible for maintaining the confidentiality of your login details.
We reserve the right to suspend or terminate accounts where fraudulent or unlawful activity is suspected.
7. Online Ordering
Orders may be placed through our website for:
• Eat In
• Collection
• Takeaway
Orders are subject to acceptance.
An automated confirmation acknowledges receipt of your order but does not necessarily constitute acceptance.
We reserve the right to refuse or cancel any order where necessary, including where:
• products are unavailable
• payment cannot be authorised
• pricing errors occur
• fraudulent activity is suspected
• abusive behaviour has occurred
8. Collection Orders
Customers should collect orders at the agreed collection time.
While we make every effort to prepare food promptly, collection times are estimates only and may vary during busy periods.
Orders not collected within a reasonable period may no longer be suitable for consumption.
9. Eat-In Orders
Eat-in orders are prepared fresh to order.
Preparation times may vary depending on demand.
We appreciate your patience during busy periods.
10. Delivery Services
Delivery orders are fulfilled independently by third-party providers including Uber Eats and Deliveroo.
Once an order has been accepted by a delivery platform, delivery times, driver availability, delivery charges and delivery-related enquiries should be directed to the relevant provider.
We are not responsible for delays or issues arising from third-party delivery services once an order has left our premises.
11. Menu Availability
All menu items are subject to availability.
Occasionally ingredients may become unavailable.
Where appropriate, we may:
• substitute ingredients with suitable alternatives;
• contact you to discuss available options; or
• cancel and refund the affected item if no suitable alternative is available.
12. Prices
All prices displayed are in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.
Prices may change without notice.
The price charged will be the price displayed at the time your order is accepted.
13. Payments
We accept:
• Cash
• Debit Cards
• Credit Cards
• Apple Pay
• Google Pay
• Contactless payments
American Express is not currently accepted in-store.
Online payments are processed securely by authorised third-party payment providers.
14. Allergens & Dietary Information
Our menu includes products containing allergens.
While we take reasonable precautions to minimise cross-contamination, all food is prepared in a kitchen where allergens are present.
Accordingly, we cannot guarantee that any menu item is completely free from allergens.
Customers with food allergies, intolerances or dietary requirements must inform us before placing an order.
Allergen information is available upon request.
15. Reservations
Reservations are subject to availability.
We reserve the right to amend or cancel reservations where necessary.
If you are running late, please contact us as soon as possible.
Tables may be released after a reasonable waiting period if we have not heard from you.
For larger bookings, we may require additional information or a deposit.
16. Promotions & Loyalty Offers
From time to time we may offer:
• discounts
• promotional codes
• loyalty rewards
• seasonal offers
These offers:
• cannot normally be exchanged for cash;
• cannot usually be combined with other promotions unless stated;
• may be withdrawn or amended without notice;
• remain subject to individual promotional terms.
17. Parking Validation
Where parking validation or parking promotions are offered, customers must comply with any published eligibility requirements.
We reserve the right to amend or withdraw parking promotions at any time.
18. Gift Vouchers
Where gift vouchers are issued:
• they are non-refundable unless required by law;
• they cannot normally be exchanged for cash;
• lost or stolen vouchers may not be replaced.
Additional voucher terms may apply.
19. Intellectual Property
19.1 Ownership of Content
Unless otherwise stated, all content available on this website, including but not limited to text, menus, photographs, graphics, logos, branding, icons, page layouts and website design, is the property of CHANTAL CAFE RESTAURANT LIMITED or is used under licence. It is protected by applicable intellectual property laws.
19.2 Permitted Use
You may access and use this website solely for your personal, non-commercial use. You must not copy, reproduce, modify, distribute, publish or commercially exploit any content without our prior written permission.
19.3 Product Photography & Illustrations
We make every effort to ensure that the photographs displayed on our website accurately represent the food and beverages we serve. However, as all items are freshly prepared, slight variations in presentation, colour, garnish, packaging and portion size may occur. Images are provided for illustrative purposes only and should not be relied upon as an exact representation of the product served.
Where original photography is used, it reflects genuine products prepared by Chantal Cafe; however, individual orders may naturally vary while maintaining the same quality and ingredients.
20. Intellectual Property
Unless otherwise stated, all content on this website including:
• logos
• branding
• photographs
• graphics
• menus
• written content
• website design
is owned by CHANTAL CAFE RESTAURANT LIMITED or used under licence.
No content may be copied, reproduced, distributed or commercially exploited without our prior written consent.
21. Acceptable Use
You agree not to:
• misuse the website;
• introduce malicious software;
• attempt unauthorised access;
• interfere with website security;
• scrape website content without permission;
• use automated tools to overload the website.
22. Third-Party Links
Our website may include links to third-party websites including Uber Eats, Deliveroo and social media platforms.
We are not responsible for their content, services or privacy practices.
23. Limitation of Liability
Nothing within these Terms excludes liability that cannot legally be excluded under English law.
Subject to applicable law, CHANTAL CAFE RESTAURANT LIMITED shall not be liable for:
• indirect losses;
• loss of profits;
• loss of business;
• interruption of service;
• technical failures beyond our reasonable control.
Our total liability arising from any online order shall not exceed the amount paid for that order.
24. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to:
• severe weather;
• flooding;
• fire;
• power failures;
• internet outages;
• pandemics;
• industrial disputes;
• governmental action.
25. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
26. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
The latest version will always be published on this website with the revised effective date.
Continued use of the website constitutes acceptance of any updated Terms.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
28. Contact Us
CHANTAL CAFE RESTAURANT LIMITED
52E The Broadway
London
England
W5 5JY
Email: info@chantalcafe.uk
Telephone: 020 3441 7320