Privacy Policy | Chantal Cafe

Chantal Cafe Restaurant Limited

Last Updated: 7 July 2026

Welcome to the Chantal Cafe Restaurant Limited website ("we", "our", "us").

We are committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Data Controller

CHANTAL CAFE RESTAURANT LIMITED

Company Number: 11702567

Registered Address:

52E The Broadway
London
England
W5 5JY

Email: info@chantalcafe.uk

Telephone: 020 3441 7320

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

First and last name
Email address
Telephone number
Billing information
Order history
Reservation details
Customer account information
Marketing preferences

Order Information

When placing an order through our website, we may collect:

Items ordered
Collection or eat-in preference
Special requests
Payment confirmation
Order date and time

Please note that payment card details are processed securely by our authorised payment providers. We do not store your full payment card details.

Reservation Information

When making a booking we may collect:

Name
Contact telephone number
Email address
Number of guests
Reservation date and time
Special requests or dietary information voluntarily provided by you

Website Usage Information

When visiting our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral website
Cookie information

This information helps us improve our website and customer experience.

3. How We Collect Your Information

We collect information when you:

Visit our website
Create an online account
Place an online order
Make a reservation
Contact us
Subscribe to our newsletter
Enter competitions or promotions
Join our loyalty programme (where applicable)
Interact with us on social media
Visit our premises where CCTV operates

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection of vital interests where applicable

5. How We Use Your Information

We use your information to:

Process online food orders
Manage reservations
Respond to enquiries
Provide customer support
Process refunds where applicable
Improve our services
Prevent fraud
Comply with legal obligations
Maintain security
Administer customer accounts
Manage loyalty rewards and promotional offers
Send marketing communications where you have opted in

6. Marketing Communications

If you choose to subscribe, we may send you:

Newsletters
Exclusive offers
Promotions
Seasonal updates
New menu announcements
Loyalty rewards

You may unsubscribe at any time using the unsubscribe link included within our emails or by contacting us directly.

7. Online Ordering

Our website allows customers to place orders for:

Eat In
Collection
Takeaway

To provide these services we may collect information necessary to process your order including your name, contact details and account information.

8. Delivery Services

Delivery orders are fulfilled by independent third-party delivery platforms such as Uber Eats and Deliveroo.

When you choose to place an order through these platforms, your information will also be processed in accordance with their own Privacy Policies and Terms of Service.

We recommend reviewing their privacy policies before placing an order through their platforms.

9. Payments

Payments made through our website are processed using secure PCI-compliant payment providers.

We do not store your full debit or credit card details on our systems.

In-store we accept:

Cash
Debit Cards
Credit Cards
Apple Pay
Google Pay
Contactless payments

American Express is currently not accepted in-store.

10. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyse visitor behaviour
Enhance user experience
Improve website performance

Some cookies are essential for the operation of the website.

Others help us understand how visitors use our website so we can improve our services.

You may control cookies through your browser settings.

11. Analytics

We may use website analytics tools to understand how visitors use our website.

Analytics information is generally collected in an aggregated and anonymised format where possible and helps us improve website performance, usability and customer experience.

12. CCTV

For the safety and security of our customers, staff and premises, CCTV operates within and around Chantal Cafe Restaurant Limited.

CCTV footage may be used for:

Crime prevention
Public safety
Protection of staff
Investigation of incidents
Insurance purposes
Compliance with legal obligations

Footage is retained only for as long as reasonably necessary unless required for an ongoing investigation.

13. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary, including:

Payment processors
Reservation providers
Website service providers
Marketing service providers
IT support providers
Professional advisers
Regulatory authorities where legally required
Law enforcement agencies where required by law

All third parties are required to process your information securely and only for authorised purposes.

14. International Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable UK data protection legislation.

15. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While no internet transmission can ever be guaranteed as completely secure, we continually work to protect the information entrusted to us.

16. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Enforce our legal rights

When information is no longer required it is securely deleted or anonymised.

17. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing relies upon consent
Lodge a complaint with the Information Commissioner's Office (ICO)

18. Children's Privacy

Our website and services are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

19. Third-Party Websites

Our website may contain links to third-party websites, including delivery partners and social media platforms.

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.

The latest version will always be published on this website together with the effective date shown at the top of this document.

21. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

CHANTAL CAFE RESTAURANT LIMITED

52E The Broadway

London

England

W5 5JY

Email: info@chantalcafe.uk

Telephone: 020 3441 7320