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Delivery & Collection Policy

Chantal Cafe Restaurant Limited

Last Updated: 21 July 2026

Delivery & Collection Policy

Thank you for choosing Chantal Cafe. This policy explains how our collection and delivery services operate.

1. Collection Orders

Customers may place collection orders directly through the Chantal Cafe website.

Estimated preparation times are displayed during checkout and are intended as a guide only. Preparation times may vary during busy periods.

Customers should only attend the café once they have received confirmation that their order is ready for collection, where applicable.

2. Collection Time

Prepared collection orders will normally be held for up to 30 minutes after the agreed collection time.

After this period:

Food quality and temperature can no longer be guaranteed.
The order may be disposed of in accordance with food safety requirements.
Chantal Cafe reserves the right not to remake or refund uncollected orders.
3. Delivery Orders

Delivery is currently available only through our approved third-party delivery partners, including:

Uber Eats
Deliveroo

Delivery availability, delivery areas, delivery charges and estimated delivery times are determined by the relevant delivery platform.

4. Third-Party Delivery Responsibility

Once a delivery order has been accepted by Uber Eats, Deliveroo or another delivery provider, responsibility for the delivery service transfers to that provider.

This includes, but is not limited to:

delivery times;
driver availability;
driver conduct;
route delays;
delivery tracking;
failed deliveries caused by driver issues.

Any delivery-related issues should be reported directly through the platform used to place the order.

5. Order Accuracy

Please check your order before leaving the café or immediately upon receiving your delivery.

If you believe an item is missing or incorrect, please contact us as soon as reasonably possible.

6. Customer Responsibility

Customers are responsible for ensuring that:

collection times are suitable;
contact information is accurate;
delivery addresses are correct and complete;
someone is available to receive the delivery where required.

Chantal Cafe cannot accept responsibility for delays or failed deliveries caused by incorrect customer information.

7. Food Quality

All meals are freshly prepared to order.

For the best experience, we recommend consuming food as soon as possible after collection or delivery.

Food quality may naturally decline if consumed significantly later than the collection or delivery time.

8. Delivery Delays

Estimated delivery and collection times are provided in good faith but are not guaranteed.

Unexpected delays may occur due to:

high order volumes;
traffic conditions;
adverse weather;
technical issues;
circumstances beyond our reasonable control.
9. Delivery Area

Delivery availability depends on the operating areas of our delivery partners and may change without notice.

10. Parking

Customers collecting orders are responsible for complying with the parking terms and conditions of Ealing Broadway Shopping Centre.

Where available, customer parking (including any advertised free parking period) is managed entirely by the shopping centre.

Chantal Cafe accepts no responsibility for parking charges, penalty notices, changes to parking arrangements or vehicle security.

11. Contact Us

If you have any questions regarding collection orders placed directly through our website, please contact us using the details provided on our Contact page.

CHANTAL CAFE RESTAURANT LIMITED

52E The Broadway

London

England

W5 5JY

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Email: info@chantalcafe.uk

Telephone: 020 3441 7320

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