Allergen & Food Safety Information

Chantal Cafe Restaurant Limited

Last Updated: 21 July 2026

 

Allergen & Food Safety Information

At Chantal Cafe, we take food safety and allergen management seriously. Our team makes every reasonable effort to prepare food safely; however, all food is prepared in a kitchen where allergens are present.

1. Food Allergies
If you have a food allergy, food intolerance, coeliac disease or any special dietary requirement, please inform a member of staff before placing your order.

This applies to:
Eat-In
Collection
Orders placed through our website
Telephone enquiries

Customers using third-party delivery platforms should include allergy information using the facilities provided by the platform and contact us if clarification is required before placing an order.

2. Major Allergens
Some of our food and drinks may contain, or have come into contact with, the following allergens:

Celery
Cereals containing Gluten
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Peanuts
Sesame
Soybeans
Sulphur Dioxide / Sulphites
Tree Nuts

3. Cross-Contamination
Although we follow good food hygiene practices and take reasonable precautions to minimise cross-contamination, we cannot guarantee that any product is completely free from allergens.

Our kitchen prepares a wide variety of meals using shared equipment, utensils, preparation areas and cooking appliances.

Customers with severe allergies should carefully consider this before ordering.

4. Responsibility of Customers
Customers are responsible for informing us of:

food allergies;
food intolerances;
dietary requirements;
medical conditions affecting food choices.

If you do not tell us about an allergy before ordering, we may be unable to provide an appropriate alternative.

5. Menu Information
Menu descriptions are provided as a guide only.

Recipes and ingredients may change from time to time due to supplier availability or seasonal changes.

Where an ingredient changes, allergen information may also change.

If in doubt, please ask a member of staff before ordering.

6. Nutritional Information
Unless specifically stated, nutritional values, calories and dietary suitability are estimates only.

7. Children's Meals
Parents and guardians remain responsible for ensuring meals selected for children are suitable for their dietary requirements and allergies.

8. Third-Party Delivery Platforms
Where orders are placed through Uber Eats, Deliveroo or other third-party providers, customers remain responsible for providing accurate allergy information before placing an order.

If you have a severe allergy, we strongly recommend contacting us directly before placing your order.

9. Food Temperature
For the best quality and food safety, meals should be consumed as soon as reasonably possible after collection or delivery.

Chantal Cafe cannot accept responsibility for deterioration in food quality caused by delays after collection or delivery.

10. Contact Us
If you require allergen information before placing an order, please contact our team.

We will always do our best to help you make an informed choice.

 

 

CHANTAL CAFE RESTAURANT LIMITED

52E The Broadway

London

England

W5 5JY

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Email: info@chantalcafe.uk

Telephone: 020 3441 7320

 

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